Gift Certificate FAQs
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What if I want to order multiple gift certificates from a restaurant? After you have decided what restaurant you want to purchase gift certificates from, follow the instructions given to continue. An order form will be displayed. Fill in the quantity amounts you need for any of the denominations given and continue filling out the rest of the form. It is important that you fill out all the required information marked in red, otherwise, you will not be able to complete your order For every quantity requested, you will receive a separate gift certificate. For example, if 2 is typed in for the $10.00 denomination box and 2 is typed for the $25.00 denomination box, then a total of 4 gift certificates will be issued. What if I want to order gift certificates from several different restaurants? If you would like to order from more than one restaurant, a separate order will have to be submitted. After completing your order, your order and payment information will be processed within one regular business day. As soon as the credit card transaction has been approved, you will receive an email confirmation including an official receipt, transaction authorization number and your gift certificateâs serial numbers. You will need this information when making inquiries about your order. Credit card information will only be used to process the payment for your order. Once we receive an authorization number from your credit card transaction, your credit card number will be removed. All credit card information will be used solely between DineAid.Com and the credit card institution involved, for the purposes of processing payment transactions for authorized orders. We will not at any time give out or sell credit card information to any person or organization. How long does it take to process my order? Once you have submitted your order, it takes no longer than one regular business day to process your order and credit card payment. Ex. If an order is submitted at 3:00pm, it can take up until 3:00pm the next business day before being sent for the delivery option chosen You will receive an email confirmation including an official receipt after processing is complete. The processing of your order does not include the delivery time. Read "What are my delivery options?" for delivery times. What if I want to cancel my order or return a gift certificate? DineAid.Com Gift Certificates cannot be redeemed for cash at any time. An order may be cancelled only by the original purchaser before the order has been processed. Orders usually take only one business day to process. There cannot be any returns of gift certificates after the order has been processed. If you have not received a confirmation email for your order, indicating that your order has not been processed, then you may contact us to cancel your order. DineAid.Com offers three options for delivery. All options use Canada Post and the prices are in Canadian Dollars only. This delivery charge is applied only once to every order. An order may contain multiple gift certificates and will have the delivery charge applied only once. Option 1: Standard Delivery $2.00-this option is sent through regular mail and is the most economical. It usually takes 3-10 business days to receive your order. Option 2: Express Post $7.00-This option allows you to receive your order in 2-3 business days. Option 3: Priority Post $15.00-This option allows you to receive your order the next business day. Next day delivery may not be available for all destinations. If next day delivery is not available, your shipping will be the same as the Express Post option above and will be delivered in 2-3 days. The shipping charges will reflect the delivery option used to ship out your order. All delivery times above apply only to the delivery and does not include any processing time needed to fulfill your order. (Read "How long does it take to process my order?") All the options listed above are in accordance with Canada Post's usual delivery timelines. There is no delivery available for Saturdays, Sundays and Holidays. How long does it take to receive my order? Every DineAid.Com Gift Certificate order requires one regular business to process. The length of time to receive an order will not be longer than our processing time and what is specified by the delivery option chosen. What if I don't receive my order? If you don't receive your order within the time stated for the delivery option selected for your order, please contact us . Please mention your name, phone number and serial numbers if available. The serial numbers are listed on the confirmation email sent to the purchaser. How can I add a personal message to my order? We issue each of the Gift Certificates ordered, individually and we can place a custom message on each. You can simply type your message in the ãCustomized Greetingä box on the order form, and your message will appear on all the gift certificates you ordered. If you are ordering more then one Gift Certificate and would like to add different messages to each certificate, you may type your daytime telephone number in the ãCustomize Messageä box, and a DineAid.Com representative will contact you for all the details. This service is available only during our regular business hours. Can I use my gift certificate right away? No. When you receive your gift certificate, you will be asked to call our office to confirm receipt. You will need the home telephone number of the recipient as well as all the serial numbers from each certificate. The serial number is located at the bottom right corner of each certificate. If confirmation of receipt is not done within 14 days from the order date, the gift certificates will be invalid and unusable. If confirmation is done after the 14 days has passed, the certificates can be re-activated. How can I contact DineAid.Com with other questions or for help? To contact DineAid.Com with any Gift
Certificate related questions; please use any one of the options
below. Our regular business hours are Monday-Friday 9am-5pm Atlantic
Standard Time (except for holidays). All inquiries made outside
of our regular business hours , will be processed the next regular
business day. Email: giftcertificates@dineaid.com Tel: (416) 447-0817 Fax: (416) 447-5333
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